AI assistant for FAQs and complex documentation
AI assistant for FAQs and complex documentation
An assistant that searches a complex knowledge base to help staff answer frequently asked questions. It connects questions, source excerpts and analysis, with human review of responses.
- Commissioned by
- Magenta SRL
- End client
- Regione Toscana
The project at a glance · Illustrated overview
Complex documents. Relevant answers.
Document library
Calls, programmes, versions and FAQs.
AI retrieval
Finding passages relevant to the question.
Sources
Answers connected to reference documents.
Review
The operator remains in control of the answer.
01
The challenge
Staff need to answer questions about rules spread across many documents and versions, using relevant, traceable references.
02
The solution
Queued processing applies local pattern-based redaction, retrieves relevant excerpts and produces structured answers with source snapshots. A shared administration panel supports document versions and FAQ workflows.
03
Capabilities
- Multi-turn consultations and processing history.
- PDF text extraction and selective OCR.
- Vector retrieval with query expansion and metadata-based ranking.
- Structured answers with source snapshots.
- Document review and indexing workflows.
- Role-based administration and FAQ management.
LET’S BUILD WHAT’S NEXT
Start with the problem to solve.
A workflow to organise, systems to connect or a product to build. The first step is understanding the people, needs and constraints.